Stairlift Troubleshooting

Many times simple checks can be completed by the user, a family member or caregiver to remedy a problem you think your Bruno Stairlift is having. Over 70% of the time most repair calls can be avoided by understanding how your equipment works properly and following these guidelines. (Please keep in mind this is general information and might not be specific for your unit.)

1. Check the breaker switch and make sure it is turned on.
   
   
2. Check to make sure the battery charger is plugged in (transformer) and light is on.
   
1. What color is the light? Look at the charger and note the color.
   1. Red– This means stairlift is not receiving a charge, maybe it has been accidently unplugged? Check the top and bottom wire to see if they accidently got unplugged from the charger? Follow wire from charger to rail and make sure it is plugged in.
      
   2. Yellow– this is a good sign meaning your stairlift is charging.
      
   3. Green– this means your chair is fully charged and ready for use.
      
3. If you don’t have any lights, make sure you battery charger is plugged in. Then make sure the outlet is working by plugging something into it you like a light. Maybe you have a tripped circuit breaker or GFCI outlet that has tripped that needs to be reset?
   
4. Make sure the armrests on the stairlift are in the down position. If they are up, this triggers a safety switch in the arm disabling your stairlift from working when you push the button on the armrest to activate stairlift.
   
5. If your unit has a key, make sure it is turned to the “ON” position.
6. Check to see if you have any obstructions to the footrest. The safety sensors built into the footrest on both sides.Tapping on both sides to assure it is working properly is a simple check you can do. If it hit something, it might have jammed and this simple procedure can remedy the problem.
   
7. All stairlifts have a standard swivel position. If the chair is swiveled toward the landing, the chair will not work and will beep alerting you to the problem. Swivel the chair back to its riding position and locks into position with a click.
   
8. If your hand held remote control is not working, open it up and make sure the battery is correctly installed. Possibly it might need a new battery. Open the back door of the remote and make sure the battery is installed properly or replace as needed.
   
9. If you having intermittent beeping, first thing to do is determine if you have smoke alarms in your home, check these out. Possibly these need servicing or need new batteries. Once you have ruled them out, note the sequence of the beeps, look at the following chart and then give us a phone call: 760-471-8884.
   
10. Please contact us if you have any additional questions regarding this matter, Ph#760 471 8884.